Darlene Michaud

I just heard back from Shaw’s corporate and it seems they will be officially changing their coupon policy to state that they will no longer accept “manufacturer coupons” with another store logo.  I hope I got it through their heads that they need to stop calling those coupons “competitor coupons” because they are not.  I’m at least happy they are trying to use the correct word.

What I’m very unhappy about is the reasons they keep giving me as to why they are making this change.  First, I was told they don’t accept competitor coupons.  Come on, I know that!  But those logo coupons are manufacturer coupons, not competitor coupons.

Then they said they were not getting reimbursed at the clearing house.  I flat out don’t believe that, and after many emails back and forth, I have never gotten them to show me any proof of that, nor did they ever let me know what clearing house they used.  I have personally called manufacturers in the past about those coupons and was told any store will be reimbursed.

I think once they realized that “we don’t get reimbursed” excuse did not cut it, they are now telling me it’s because those coupons (meaning logo manny coupons) don’t always scan.  Here is the most recent reply:

Hi Darlene,

I apologize for not getting back to you sooner.  We have been reviewing and doing some testing of these coupons.

After review, it has been decided that we will continue to not accept these coupons.  These coupons often do not scan or can be code (UPC) entered into our system.  Our current policy does state we only accept coupons that scan or can be code entered.

We will also be updating our policy sign in all stores by the end of this week/early next week to reflect the following:  “We do not accept manufacturer coupons with another retailer’s name or retail logo on the coupon.  We only accept valid Catalina manufacturer coupons from other retailers”.  As part of stores updating the signage, stores will also be required to review this policy with all cashiers.

Please let me know if you have any additional questions on coupons that I can assist with.

Thanks,

Laurie

If it’s because some don’t scan, then why not just say they will accept them but only if they scan?  And what about all the other coupons that don’t scan?  There are many coupons that don’t scan, yet they enter those manually.  There’s no reason they can’t do that with the logo coupon too!

I know some of you out there are shaking your finger at me saying I’m promoting misuse of coupons or even fraud (yes, I have haters), but I’m not.  I just want Shaw’s to stop giving out the wrong info as it totally confuses newbies.  I even heard a cashier calling them competitor coupons in Sanford and I ran to speak to Vickie (CSR) to tell her the importance of not calling those coupons “competitor” coupons.  They are manufacturer coupons. Big difference!

I still 100% stand behind Shaw’s decision to not accept certain coupons, but I would love for them to be honest about it.  I feel like they are trying hard to cut back on the amount of coupons they get and they are just looking for a way to limit us couponers.  But for anyone at Shaw’s to be calling those coupons a “competitor” coupon is just plain wrong.  They need a course in Coupon 101.

At least they should be changing the policy soon, so all stores will be on the same page.

If you would like to voice your opinion about this, agree or disagree, please direct your comments to Laurie.  I know most people email me and I’m sure Laurie is tired of me saying “my readers feel like…” so maybe it’s better if she hears directly from you.  Her email is Laurie.Lima@shaws.com.

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