I just heard back from Shaw’s corporate and it seems they will be officially changing their coupon policy to state that they will no longer accept “manufacturer coupons” with another store logo. I hope I got it through their heads that they need to stop calling those coupons “competitor coupons” because they are not. I’m at least happy they are trying to use the correct word.
What I’m very unhappy about is the reasons they keep giving me as to why they are making this change. First, I was told they don’t accept competitor coupons. Come on, I know that! But those logo coupons are manufacturer coupons, not competitor coupons.
Then they said they were not getting reimbursed at the clearing house. I flat out don’t believe that, and after many emails back and forth, I have never gotten them to show me any proof of that, nor did they ever let me know what clearing house they used. I have personally called manufacturers in the past about those coupons and was told any store will be reimbursed.
I think once they realized that “we don’t get reimbursed” excuse did not cut it, they are now telling me it’s because those coupons (meaning logo manny coupons) don’t always scan. Here is the most recent reply:
Hi Darlene,
I apologize for not getting back to you sooner. We have been reviewing and doing some testing of these coupons.
After review, it has been decided that we will continue to not accept these coupons. These coupons often do not scan or can be code (UPC) entered into our system. Our current policy does state we only accept coupons that scan or can be code entered.
We will also be updating our policy sign in all stores by the end of this week/early next week to reflect the following: “We do not accept manufacturer coupons with another retailer’s name or retail logo on the coupon. We only accept valid Catalina manufacturer coupons from other retailers”. As part of stores updating the signage, stores will also be required to review this policy with all cashiers.
Please let me know if you have any additional questions on coupons that I can assist with.
Thanks,
Laurie
If it’s because some don’t scan, then why not just say they will accept them but only if they scan? And what about all the other coupons that don’t scan? There are many coupons that don’t scan, yet they enter those manually. There’s no reason they can’t do that with the logo coupon too!
I know some of you out there are shaking your finger at me saying I’m promoting misuse of coupons or even fraud (yes, I have haters), but I’m not. I just want Shaw’s to stop giving out the wrong info as it totally confuses newbies. I even heard a cashier calling them competitor coupons in Sanford and I ran to speak to Vickie (CSR) to tell her the importance of not calling those coupons “competitor” coupons. They are manufacturer coupons. Big difference!
I still 100% stand behind Shaw’s decision to not accept certain coupons, but I would love for them to be honest about it. I feel like they are trying hard to cut back on the amount of coupons they get and they are just looking for a way to limit us couponers. But for anyone at Shaw’s to be calling those coupons a “competitor” coupon is just plain wrong. They need a course in Coupon 101.
At least they should be changing the policy soon, so all stores will be on the same page.
If you would like to voice your opinion about this, agree or disagree, please direct your comments to Laurie. I know most people email me and I’m sure Laurie is tired of me saying “my readers feel like…” so maybe it’s better if she hears directly from you. Her email is Laurie.Lima@shaws.com.
BE COOL -> Subscribe to my Youtube channel
Yes Sarah, If it doubles according to Darlene & Shaws (Dan, corporate) it should go through & not be overridden. Maybe Darlene can print that again so we can print it?
Thanks for the heads up Darlene. I shall write to them today. I agree with Estelle. We should all unite and write, since we are all in this together! I think they should also know that, if they don’t want our additional business by accepting Manufacturer coupons with the logos from other stores (which as we well know are not Competitor coupons), then we shall purchase those items from their competitors, instead of from Shaw’s. Let’s see whether Shaw’s actually values their customers, or at least want to move the extra product!
PS: I have another question about coupons at Shaw’s. If “DND – Do not double” is printed on a coupon, and it is automatically doubled by Shaw’s at the register, is the cashier supposed to manually void the “double”. I thought I read a while ago, that if the system doubles the Q, then the cashier is not supposed to void it. This happened to me several times recently and I was not in the mood for a hassle with the staff. Please let me know if this is so, when you get a chance. Thanks so much, Sarah.
Ya write corporate!!!
So in other words we CONCEDE!!!! They take advantage of us & we let them. Coupons with a “stores mentioned as a SUGGESTION in a coupon is making everybody just forget it? GREAT!!!!
Is there a way to stop the logos from being on them in the first place???
Thank you for advocating for us couponers! You are certainly appreciated.
so frustrating. I just dont understand what the big deal is, it seems as though every one of their “reasons” are not justifiable. 🙁
huh…in that email they mention taking Catalina coupons with other logos, which I always thought were a lot more limited in most store policies than printable coupons with logos.
does that mean they accept Walgreens RRs? because those are definitely Catalina coupons. it doesn’t sound like they have the policy straight themselves, at least in that response.
I’ve been told the same at Market Basket, that they don’t get reimbursed for them. Not a big deal to me since lately, I haven’t remembered to use my coupons…
Thanks for the update. I will send my email as well. I do know from previous experience that Walmart would not accept a coupon I was trying to use with another stores logo even though it was a manufacturers coupon. Maybe following them. Who hasn’t had coupon at Shaws that hasn’t scanned esp their own store coups.
I am writing her right now. Come on people inundate her with emails!!!!! Market Basket did it we can too Speak UP!!!! We are the people!!!! We are the customers!!!!
Thank you Darlene foe your hard work on this..I also agree with you 100%. I will use them at my local stop and shop where I have never had a problem with the Logo coupons as they state mq on them..thanks for getting an answer from them.